As with many IT professionals, I was first attracted to BPM by the capabilities offered by BPMS technology to increase business agility and reduce costs. Working as an IT Director, I identified two compelling reasons to invest in a BPMS. The first was that it offered a low cost and effective solution for automating administrative business processes, thus reducing operating costs. I secondly saw it as an effective solution to achieve a stated business aim of continuously improving processes at low cost, where the pace of change would be rapid.
A third compelling reason has recently emerged; using a BPMS to meet increasing business demand to complete business processes via mobile devices. Let’s look at each reason in more detail, so I can explain my conclusion that all senior IT professionals should give serious consideration to implementing a BPMS to increase agility, even if they don’t plan to embrace wider BPM principles.
Compelling reason 1 – A BPMS supports rapid and low cost automation of business processes Against the current macro-economic background, businesses are looking for ways to reduce costs whilst not degrading their ability to offer quality service. Automation achieves this by decreasing staff involvement in processes whilst creating a consistent and quality service experience. Extend automation with real time reporting and well-designed escalations and management effort will also switch from monitoring work queues to identifying further cost saving opportunities.
Compelling reason 2 –BPMS technology increases the pace of application change processes If you work in a senior IT management position it is almost inevitable that you are faced with business users complaining that change requests take too long to implement or that they never get their change prioritized even though it is only small in size. It is also common to be told that the last project didn’t deliver everything that was needed, even though it was signed off as meeting all requirements before implementation, and additional change is now urgently required.
Compelling reason 3 –BPMS technology exposes business processes to mobile apps at low cost With increasing consumerisation of IT, expectations are being raised at an incredible rate. Requests to IT are no longer limited to providing a windows client or an intranet based application. Business users now expect to execute business processes on their mobile devices.
Summary I believe that a key behavior of an agile business is its ability to implement decisions taken against emerging opportunities or threats, rapidly and with confidence of execution. For an IT Director, this means being confident of delivering functionally rich applications, available on any device, that meets business requirements, again and again.
For the reasons outlined in this article, I believe that when senior IT professionals consider the potential benefits offered by leading BPMS solutions, they will be attracted to their many capabilities, even if they are not interested in BPM.
See original article at BPMInstitute.org