iFlowBPM team exists to help you!
Thus, there are four levels of provided support:
Community
Community support is the first level of interaction with iFlow BPM experts and it’s available to all users through iFlowBPM website. It consists using forums, wiki pages, documentation and all sorts of resources from our community.
Bronze
Bronze Support is associated with iFlowBPM Bronze Edition. This is a medium level product and service with a low price tag for rganizations or individuals without critical requirements. It’s limited to a maximum of 5 incidents.
Silver
Silver Support is associated with iFlowBPM Silver Edition. This is a professional business ready application for corporations who need professional services to guarantee continuity and availability. This Edition doesn’t have any incident limit.
Gold
It’s the appropriate kind of support to companies who demand the best, iFlowBPM Gold Edition. There’s assured extremely high availability, constant support, direct contact with iFlowBPM consultants and priority bug fixing.
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(If you don’t have a support contract the response time, in average, is about 72 hours.)