The Business Process Management Professionals Group posed this question:
Why does BPM matter? Why should we practice BPM?
Brian Vinson’s response…
“Either you’re in control of your business processes or they are in control of you. You manage your suppliers, revenue, cash flows, inventory, distribution and personnel. Why would you not manage the processes that make sure all these things work together effectively?”
I keep thinking about his first sentence – either you’re in control of your business processes or they are in control of you.
I think that this is true, but I question whether having your process control you is a bad thing. If the process is working and no one is complaining, is that a bad thing? [If a tree falls in the forest and no one is there to hear it, did it make a sound?]
I do think that it is important to monitor processes to make sure they are working properly. If you are not aware that customers don’t like your process, you have a problem and it could be a big problem.
Compare this to the squeaky wheel getting the oil. If the process isn’t functioning properly or it is annoying the people in the process, then it needs attention. The bigger the problem, the easier it is to sell the problem to management.
How do you see it?