iFlowBPM team exists to help you!
Thus, there are four levels of provided support:
Community
Community support is the first level of interaction with iFlowBPM experts and it’s available to all users through iFlowBPM website. It consists using forums, wiki pages, documentation and all sorts of resources from our community.
Basic
Basic Support is associated with iFlowBPM Basic Edition. This is an entry level product and service with a low price tag for small organizations or individuals without critical requirements. It’s limited to a maximum of 5 incidents.
Silver
Professional Support is associated with iFlowBPM Professional Edition. This is a professional business ready application for corporations who need professional services to guarantee continuity and availability. This Edition doesn’t have any incident limit.
Gold
It’s the appropriate kind of support to companies who demand the best, iFlowBPM Enterprise Edition. There’s assured extremely high availability, constant support, direct contact with iFlowBPM consultants and priority bug fixing.
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(If you don’t have a support contract the response time, in average, is about 72 hours.)